Director, Customer Success, Enterprise

Braze Director, Customer Success, Enterprise YesterdaySaved Easy Apply Hybrid Austin, TX, USA Easy Apply 163K-284K Annually Senior level 163K-284K Annually Senior levelMarketing Tech • Mobile • SoftwareLeads the enterprise Customer Success organization, managing multiple teams and people managers across locations. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer satisfaction. Partners with Sales, Services, Product, and internal stakeholders to improve processes, demonstrate customer value, and drive commercial outcomes. Responsible for hiring, team development, performance management, organizational efficiency, and strategic direction as part of the senior leadership team.Top Skills: AnalyticsAPIsDirect MarketingHTMLMarketing AutomationMobile Development