Director, Customer Success, Enterprise

Braze Director, Customer Success, Enterprise YesterdaySaved Easy Apply Hybrid San Francisco, CA, USA Easy Apply 181K-315K Annually Senior level 181K-315K Annually Senior levelMarketing Tech • Mobile • SoftwareLeads Braze’s enterprise Customer Success organization, managing multiple teams and people managers across customer portfolios. Responsibilities include hiring, coaching, performance management, executive customer relationships, escalations, renewals, expansion, platform adoption, advocacy, KPI achievement, process improvement, and cross-functional collaboration with Sales, Services, Product, and other internal teams.Top Skills: AnalyticsAPIsDirect MarketingHTMLMarketing AutomationMobile Development