Senior Customer Experience Operations Specialist

8am (Formerly AffiniPay) Senior Customer Experience Operations Specialist YesterdaySaved Remote United States 90K-120K Annually Senior level 90K-120K Annually Senior levelSoftwareOwn CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.Top Skills: Artificial IntelligenceBusiness Intelligence ToolsDelightedIn-App Messaging PlatformsIntercomQualtricsSalesforceSQLWorkflow Automation