Service Charges & Revenue Director Estate - Management | City Assets Management

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we push the limits of what’s possible to make the world smarter and more connected. We are a key delivery partner on one of Saudi Arabia’s flagship giga projects and a central pillar of Vision 2030, located approximately 45 km southwest of Riyadh. Designed as the Kingdom’s future capital of entertainment, sports, and culture, this landmark development aims to diversify the economy and enhance quality of life through a mix of world-class attractions, residential communities, and natural landscapes, while generating significant employment and enabling long-term, sustainable growth.

About The Opportunity

The Service Charges & Revenue Director is responsible for developing and overseeing the city-wide service charge framework, governance model, cost allocation methodologies, and revenue optimization strategy across the city. The role ensures operational costs, shared services, and common infrastructure expenses are accurately allocated and recoverable where applicable. Acting as the custodian of the service charge model, it provides governance and assurance over cost recovery processes and financial assumptions. The position also identifies and evaluates revenue opportunities across city assets and infrastructure, working closely with Finance, Asset Management, City Operations, and district stakeholders to support long-term financial sustainability, resilience, and value optimization.

Role Responsibilities

• Develop and govern the city-wide service charge framework, policies, methodologies, and cost allocation principles, ensuring transparency, consistency, and compliance.
• Own and maintain the city-wide service charge model, coordinating inputs from Finance, Asset Management, City Operations, districts, and operators to ensure accurate cost recovery.
• Lead the identification, assessment, and business case development of revenue-generating opportunities across city assets, infrastructure, facilities, and services.
• Integrate operational expenditure, lifecycle costs, renewal obligations, and long-term funding requirements into service charge and cost recovery strategies.
• Monitor cost recovery performance, financial risks, affordability, revenue leakage, and operational sustainability, providing assurance and improvement recommendations.
• Develop governance reports, dashboards, and management information to support leadership decision-making on service charges, revenue, and financial performance.
• Collaborate with districts, operators, Finance, Asset Management, and City Operations to align service levels, charging structures, and recovery methodologies.
• Manage consultants and external advisors, ensuring studies, financial assessments, benchmarking, and recommendations support strategic objectives.
• Lead stakeholder engagement and resolution of service charge, cost allocation, and revenue-related issues through structured governance processes.
• Drive continuous improvement, benchmarking, and value optimization initiatives to enhance financial resilience, operational sustainability, and cost recovery effectiveness across the city.

Here's what you'll need

Role Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Real Estate, Asset Management, Business Administration, Commercial Management, or a related field; Master’s degree and relevant professional certifications are preferred.
• 15+ years of experience in service charges, commercial management, cost recovery, financial planning, real estate, asset management, infrastructure operations, or related disciplines, including senior leadership experience.
• Proven expertise in developing and governing service charge models, cost allocation methodologies, cost recovery frameworks, and financial sustainability strategies.
• Strong experience in revenue optimization, commercial evaluations, business case development, financial modelling, and executive-level decision support.
• Experience collaborating across Finance, Operations, Asset Management, governance functions, consultants, and external stakeholders within complex multi-stakeholder environments.
• Advanced knowledge of service charge governance, lifecycle cost integration, OPEX analysis, benchmarking, performance reporting, commercial oversight, and long-term operational sustainability.

Jacobs. A world where you can. From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits, and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.

No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.