Team Lead, Payment Experience, Americas (Customer Support)

Flywire Team Lead, Payment Experience, Americas (Customer Support) YesterdaySaved Hybrid Boston, MA, USA 55K-65K Annually Junior 55K-65K Annually JuniorFintech • Payments • SoftwareLeads the Americas Payment Experience team while handling complex payer inquiries across phone, chat, and email. Acts as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, team development, and project execution. Collaborates with regional and global stakeholders on launches, training materials, process optimization, and operational efficiency.Top Skills: Crm SoftwareGoogle WorkspaceLookerMS OfficeZendesk