Dutch-Speaking Customer Service Representative
Indexed description
We are looking for a Dutch-Speaking Customer Service Representative to join Concentrix in Porto, Portugal. In this on-site position, you will provide professional support to customers in Dutch and English while working in a dynamic international environment.
This role is a great opportunity for someone with strong communication skills, empathy, attention to detail, and the ability to remain calm while solving customer concerns.
What We Offer
- Welcome bonus available for eligible Dutch-speaking candidates, according to the applicable employment conditions.
- Food allowance provided.
- On-site position in Porto, Portugal.
- Opportunity to work in an international and multicultural environment.
- Experience supporting customers in a role connected to healthcare and medical devices.
- Opportunity to strengthen your customer service, communication, and problem-solving skills.
- Professional experience in a role where empathy and active listening are highly valued.
- Opportunity to develop strong organizational and information-management abilities.
- Shared accommodation may be available for eligible candidates relocating from outside Portugal, according to the applicable conditions.
Key Responsibilities
As part of the customer support team, you will assist customers in Dutch and English, ensuring that their questions and concerns are handled professionally, accurately, and with empathy.
Your responsibilities will include:
- Provide professional customer support in Dutch and English.
- Assist customers with enquiries and concerns related to the supported products and services.
- Communicate information clearly and in an easy-to-understand manner.
- Listen actively to understand each customer's situation and needs.
- Provide appropriate guidance and support throughout customer interactions.
- Manage and retain important information accurately.
- Organize and prioritize customer cases effectively.
- Approach complex or challenging situations with professionalism and composure.
- Maintain an empathetic, helpful, and solution-oriented approach.
- Support more than one market when required.
- Fluent written and spoken Dutch.
- C1 level English proficiency.
- Ability to support more than one market simultaneously.
- Strong customer service orientation and excellent communication skills.
- Ability to retain and manage large amounts of information.
- Strong problem-solving and prioritization abilities.
- Good organizational skills and attention to detail.
- Ability to manage stressful situations effectively.
- Professional and calm approach when handling disputes or emergency situations.
- Strong active listening and empathy skills.
- Knowledge of diabetes or medical devices is an advantage.
- Previous experience in healthcare or technical support is considered a plus.
- On-site position in Porto, Portugal.
- Rotational shifts from Monday to Sunday.
- 24/7 operational environment.
- Two rotational days off per week.
- Occasional night shifts between 22:00 and 07:00 may be required.
- Candidates should be comfortable working within a rotational shift schedule.
- Shared accommodation may be available for eligible candidates relocating from outside Portugal.
- Flight tickets are not provided as part of the relocation arrangements.
If you speak Dutch and English, enjoy helping people, and are interested in developing your career in a customer support role connected to healthcare and medical technology, this could be your next opportunity.
Join an international team in Porto, develop valuable customer service experience, and use your communication, empathy, and problem-solving skills to support customers every day.
Apply today and take the next step in your customer service career!
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