Production Support Engineer

Job Description:

Production Support Engineer

Location: Chandler, Arizona (hybrid)

Duration: 12 months

Role Overview

The Application Architect will provide end-to-end support for production applications, focusing on stability, reliability, and performance. This role involves in-depth problem analysis, troubleshooting of system errors, and leading investigations into chronic issues to maintain system health and minimize business impact. The position requires collaboration with various teams to implement fixes, updates, and enhancements.

Key Responsibilities

• Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.
• Conduct in-depth problem analysis, troubleshoot system errors, and address performance issues.
• Perform proactive application stability analysis to investigate performance concerns, system errors, and improvement opportunities.
• Take ownership of root cause analysis for problems and implement appropriate remediation.
• Lead chronic issue investigations to minimize business impact and maintain system health.
• Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
• Handle application management, business continuity, server patching coordination, and vulnerabilities remediation.
• Lead production incident triaging calls and respond to and resolve production tickets to meet SLA requirements.
• Provide production on-call support, including weekend rotation on a round-robin basis.
• Execute disaster recovery procedures and strategies.

Education: Bachelor’s degree in computer science, Information technology, or a related field.

Experience: 7+ years of experience in production operations. Proven experience in a production support or similar role, preferably in a CICD Platform environment.

Technical Skills:

• Strong experience in OpenShift containers, Kubernetes, and Apache Kafka.
• Hands-on experience with Red Hat Ansible Tower, JFROG Artifactory, GitHub, and release orchestration platforms (e.g., XLRelease, Harness).
• Experience with build tools such as Cloudbees Jenkins or Github Actions.
• Hands-on experience with SaaS and cloud-based platforms like AWS or Azure.
• Expertise in Unix systems and scripting languages such as Python or Bash.
• Experience with artifact repositories, dependency management, and compliance engines.
• Strong understanding of the CICD pipeline.
• Experience with monitoring tools like Dynatrace and Splunk.

• Familiarity with database platforms such as Oracle or PostgreSQL.
• Knowledge of F5 Load balancer, GTM, high availability architectures, and disaster recovery strategies.
• Certification in Red Hat Linux, DevOps methodologies, or related fields.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

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Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.