Manager,Small Medium Business Telesales

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you driven to lead teams that excel in outbound sales while ensuring ethical standards and operational excellence? At Spectrum Business, the Manager, Small Medium Business Telesales guides Supervisors and their teams toward achieving sales quotas, strengthens customer relationships, and maintains compliance with telesales policies. Your leadership will shape the performance of our sales channel, driving growth and delivering measurable results.

• How You'll Make an Impact
• Lead, coach and develop Telesales Supervisors to drive their teams toward achieving sales targets and improving customer relationships
• Design, execute and monitor outbound lead strategies to optimize contacts and maximize list yield and penetration
• Conduct weekly call monitoring to identify performance gaps and provide actionable feedback to Supervisors and Telesales Representatives
• Partner with Operations and training teams to deliver ongoing, effective training that builds sales skills and bench strength
• Set goals and track progress for assigned teams, implementing corrective actions and standard operating procedures as needed
• Develop programs and practices that motivate and recognize employees while supporting recruitment and rapid backfilling of vacancies
• Oversee the implementation of new products, campaigns and technologies, delivering timely information and process improvements across departments

Working Conditions

• Office environment requiring extended periods seated with telephone headset and computer
• Exposure to moderate noise levels

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in Marketing, Business or related field or equivalent experience

Experience

• 2+ years sales experience in MSO or telecommunications industry
• 4+ years management experience
• Experience with customer interaction in a business-to-business setting
• Proven call center sales management experience

Skills

• Ability to read, write, speak and understand English
• Ability to lead and motivate high-performing sales teams while providing solutions for Spectrum Business customers
• Knowledge of commercial Internet, video, data and telephone products and services
• Adaptable to flexible schedules based on business needs
• Analytic approach to performance management
• Ability to use Excel
• Ability to work independently; highly motivated and detail-oriented
• Highly effective analytical, decision-making, and problem solving skills
• Ability to communicate orally and in writing in a clear, concise and professional manner
• Ability to prioritize multiple projects and tasks and meet tight deadlines; highly effective multi-tasking ability
• Highly effective decision maker
• Collaborate effectively with all employees across disciplines and levels
• Ability to use a personal computer and demonstrate proficiency with software applications including Word, Excel, PowerPoint, Visio, Outlook, etc. for the purposes of communicating, data analysis, and reporting

Preferred Qualifications

Skills

• Familiarity with ICOMS, CSG, Salesforce or other call tracking software

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.