Manager, Customer Success

NinjaOne Manager, Customer Success YesterdaySaved Hybrid Austin, TX, USA Mid level Mid levelInformation Technology • Productivity • Software • Infrastructure as a Service (IaaS)Lead and develop a team of Account Managers responsible for strategic customer relationships, retention, renewals, cross-sell and upsell growth. Establish KPIs, oversee key accounts, analyze usage and feedback, improve product adoption, resolve escalations, and collaborate cross-functionally. Use Salesforce to track activities, forecast opportunities, report performance, and standardize scalable account management processes.Top Skills: Cloud TechnologySaaSSalesforce