Director, Enterprise Customer Success

Toast Director, Enterprise Customer Success YesterdaySaved Remote United States 177K-283K Annually Expert/Leader 177K-283K Annually Expert/LeaderCloud • Fintech • Food • Information Technology • Software • HospitalityLeads Enterprise Customer Success for Toast’s largest global customers, owning retention, expansion, revenue outcomes, customer health, and escalations. Builds and coaches managers and CSMs, designs scalable international coverage models, establishes operating cadences, and develops executive relationships with complex enterprise accounts. Partners with Sales, Care, Onboarding, and Product while using data for health scoring, risk forecasting, capacity planning, and performance management.Top Skills: Ai-Enabled Customer Success ToolingCustomer Success PlatformsSalesforce CRM