NinjaOne
Builtin · Indexed 2026-09-10
Customer Retention Specialist
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Indexed description
NinjaOne Customer Retention Specialist YesterdaySaved Hybrid 2 Locations Junior JuniorInformation Technology • Productivity • Software • Infrastructure as a Service (IaaS)Manage a portfolio of past-due and renewing B2B SaaS accounts across collections and renewals. Drive payment recovery, resolve billing disputes, identify churn risks, protect subscription revenue, and lead customer conversations. Collaborate with Finance, Sales, and Customer Success while tracking portfolio KPIs, maintaining Salesforce records, and improving collections and renewal processes.Top Skills: Salesforce
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