Customer Care Manager, Boca

The Farmer's Dog Customer Care Manager, Boca 2 Days AgoSaved Easy Apply Hybrid Boca Raton, FL, USA Easy Apply Junior JunioreCommerce • Food • PetLeads and develops a 10–15-person Customer Care team through coaching, performance management, quality assurance, and employee lifecycle support. Resolves customer escalations, analyzes service trends, improves processes, supports training, ensures policy compliance and accurate timekeeping, and participates in hiring. The role requires strong customer focus, critical thinking, emotional intelligence, writing ability, and proficiency with Excel and Google Sheets. This is an in-office position requiring attendance four to five days weekly.Top Skills: Google SheetsExcel