Application Support Engineer- Java / CI/CD / AWS- UN Agency

For a UN Agency in Geneva, NTT DATA is currently looking for a Application and Support Engineer to work onsite from Geneva, who will be assigned to the User and Application Support Unit where he/she will contribute in supporting the reliable operation and day-to-day maintenance of business applications and related services.

Your main duties will be:

• Provide application and user support for business applications and services; log, track, and resolve incidents and service requests using the ticketing system; escalate complex issues as needed; ensure timely resolution in line with SLAs; and maintain accurate support records.
• Monitor application performance, availability, and operational alerts and follow established procedures to address or report issues.
• Perform systems and data analysis tasks, compile production statistics and reports, and support daily operational activities, including scheduled tasks and checks, in line with documented processes.
• Assist in identifying, reproducing, and documenting defects or system issues; carry out data corrections, configuration updates, or operational fixes.
• Validate implemented fixes and confirm successful resolution with end users; support testing activities related to application updates, bug fixes, and new releases
• Contribute to the preparation and maintenance of user documentation, knowledge base articles, and operational procedures.
• Develop, implement, and maintain processes to automate, optimize, and secure the Business Operations schedule, ensuring system security and data integrity.

You will need to have the following:

• Skills set:
• Required:
• Strong knowledge of technical application support and production operations in enterprise environments.
• Understanding of incident management, problem management, change management, and service request processes.
• Strong understanding of software development life cycles, with a focus on CI/CD pipelines, particularly for deploying updates and fixes.
• Strong knowledge of relational databases, SQL language and Java language.
• Good knowledge of data management and XML processing.
• Good knowledge of production procedures and data flows.
• Analytical and problem-solving skills.
• Ability to work on own initiative as well as a member of a team and to collaborate effectively with cross-functional teams and external service providers
• Ability to troubleshoot under pressure.
• Strong communication skills, with the ability to provide clear updates to users, stakeholders, and technical teams.
• Ability to share knowledge effectively and train others.
• Excellent command of the English language.

• Desirable:
• Intermediate knowledge of French.
• Experience:
• Required:
• At least 5 TO 10 years of practical experience in supporting and managing production environments (with focus on JAVA applications and relational databases).
• This includes demonstrated expertise in:
• Troubleshooting technical issues and providing 3rd-level technical support
• Software development life cycles, with a focus on CI/CD pipelines, particularly for deploying updates and fixes.
• Monitoring application performance, availability, and operational alerts.
• Developing processes to automate and optimize the operational load.
• Desirable:
• Providing application support for services hosted on AWS.

If you are interested and available for this opportunity as freelance contractor, please respond submitting your CV in English as soon as possible.

NTT DATA is a global consultancy company, employing over 200.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.