Director, Facilities Operations

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

Roth and Traditional 401(k) matching contributions with immediate vesting

Every employee is bonus or commission eligible

Generous PTO, Paid Volunteer Days Plus Floating Holidays

Stock Purchase Plan (SPP)

11 paid Holidays Annually/Holiday compensation when worked

Pet and Legal Insurance

Q-Rest Sabbatical Program

Q-Anniversary Service Award Program

Parental Leave for primary and secondary caregivers

Military Benefits Package

QTS Charitable Matching Gift Program

QTS Scholarship for Employee Dependents

QTS Crisis Fund

Wellness Program

Tuition Reimbursement Program

Who We Are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

RESPONSIBILITIES - Other Duties May Be Assigned

• Manage the site team, develop capabilities, and set policies necessary to satisfy customers, engage employees, and achieve financial objectives.
• Implement operating standards required for cost control, waste reduction, quality, safety, and to be an environmentally-friendly community partner.
• Manage expenditures, staffing, and capital projects to ensure compliance with financial goals. Oversee site operations and capital expense budgets to ensure compliance with organizational expenditure requirements.
• Provide leadership in conjunction with local managers (DCO, FAC, Security) and remote line of business owners to ensure operational standards are achieved.
• Manage operations, space planning, power and cooling services, equipment installations, physical security, maintenance, janitorial services, landscaping, business continuity/disaster recovery for site(s). Confer with professional staff (COE) to find resolution to operational problems, authorize operational procedures and approve all operating expenditures.
• Understand federal, state and local operating regulations or laws. Establish, implement, and maintain facilities policies, procedures and organizational structures necessary to maintain compliance with all laws and regulations. Obtain and keep current all necessary licenses, permits and certifications as required.
• Drive innovation into facilities programs/systems with an environmentally conscious attitude.
• Negotiate contracts with suppliers. Develop and coordinate maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and utilize best accounting practices.
• Supervise the preparation of and implementation of effective operating budget.
• Serve as a leader in the community. Participate in community activities and organizations as appropriate through the maintenance of professional association affiliations and participation within association programs.
• Maintain positive relationships and communication with staff and executive level management.
• Ensure proper training and growth of staff.
• Participate on acquisition teams (when needed) to assess and integrate new facilities when required.
• Interface and work with Sales team on new customer planning, changes and implementation.
• Work with other COE Managers to set standards and to constantly look for ways to improve.

Basic Qualifications

• Bachelor's degree preferably in Business, Engineering, Architecture, Computer Science, MIS or equivalent professional experience in lieu of a degree.
• Ten or more years of experience in data center operations management, facilities management, corporate engineering, or other related field.
• Five or more years of experience leading cross-organizational teams, ideally operating in a critical-facility environment.

Knowledge,skills, And Abilities

• Strategic agility and good decision-making skills.
• Ability to build and lead teams and to work well in a collaborative, team-oriented environment.
• Keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation.
• Problem solver at a tactical and functional level, possess excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is Bonus eligible.
• This job may be eligible for equity.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The Pay Transparency Policy Is Available Here

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

QTS - Powered By People