Customer Service Rep - Bilingual (English & Spanish)

Provide exceptional customer service through the timely and accurate entering and reviewing of orders as well as responding and resolving customer related questions.

Day-to-Day Role

• Process customer orders and respond to routine customer inquiries
• Effectively communicate with customers and internal departments on orders status and inquiries regarding order processing
• Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers
• Consult and keep management apprised of non-standard order requests
• With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution
• Participate in department led training aimed at enhancing departmental knowledge and cross departmental collaboration
• Utilize customer notes to accurately respond to inquiries and process orders

Core Skills And Qualifications

The ideal candidate must possess all of the following:

• High school diploma or equivalent
• Customer service experience in an office environment
• Excellent verbal and written skills necessary in order to communicate to internal and external customers
• Strong attention to detail and accuracy
• Ability to maintain composure when faced with stressful situations
• Ability to independently multi-task when performing standard and routine processes
• Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
• Ability to exhibited creativity and flexibility in solving customer problems
• Spanish speaking and writing skills

Preferred Skills And Qualifications

• Six (6) months of customer service experience in a call/contact center environment
• SAP experience

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We’re a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we’re proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

• THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at [email protected]. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at [email protected] for assistance.