Customer Service Specialist | Coordinator

Our client, a leading commercial fitness equipment company serving Puerto Rico, the Dominican Republic, and the broader Caribbean - supplying, installing, and servicing professional-grade equipment to gyms, hotels, universities, and corporate wellness centers. The company is in active growth and this is a newly created role, built from scratch.

What You Will Do

• Handle all customer service inquiries via phone, email, and WhatsApp - proactively, not reactively Coordinate open service tickets and ensure every job has a scheduled resolution date
• Prepare and track Preventive Maintenance contract proposals and renewals
• Manage parts quotes, inventory records, and warranty claims end-to-end
• Lead post-installation customer success follow-ups, including the company portal setup
• Produce weekly reports for senior management on service activity and pipeline status

Requirements

• Fully bilingual: Spanish and English, spoken and written (non-negotiable)
• 3+ years in customer service, service coordination, or operations support - technical environment preferred
• Strong proficiency in Excel or Google Sheets for tracking and reporting
• Exceptional attention to detail and clear, professional written communication
• Able to manage multiple workflows simultaneously; based in or able to commute to San Juan, PR

Preferred: experience with field service platforms (Zuper, ServiceTitan), warranty processing, or commercial equipment service.

What We Offer

• Compensation: $14-$15 per hour
• Paid time Off
• Direct exposure to senior leadership in a fast-growing company
• Full training on internal systems and a collaborative small-team culture