Application Support Specialist

The Application Support Specialist is tasked with delivering day-to-day technical and functional support for all business applications across TLD. This role encompasses diagnosing and resolving software-related issues, coordinating with vendors, ensuring system uptime, and assisting end-users to facilitate the smooth operation of critical applications. Acting as a bridge between business operations and IT, the specialist plays a vital role in ensuring business continuity and enhancing user satisfaction.

Key Responsibilities

• Provide daily technical and functional support for core business systems (ERP, CRM, HRMS, DMS, etc.).
• Troubleshoot application errors, user issues, and integration problems in a timely manner.
• Collaborate with vendors and internal teams to minimize system downtime.
• Maintain system configuration, access permissions, and user roles in accordance with company policies.
• Assist in system upgrades, testing, and the deployment of new functionalities.
• Respond to user inquiries and support requests within the defined service level agreements (SLAs).
• Conduct user orientation and refresher sessions on system usage.
• Maintain application documentation, FAQs, and troubleshooting guides.
• Support data validation, backups, and audit processes to maintain system integrity.
• Collaborate with the Digital Systems Specialist and IT team to drive system improvements and process automation.

• Ensure consistent system uptime and stable performance across all applications.
• Deliver timely and effective application support in line with internal SLAs.
• Maintain accurate system documentation and support logs.
• Enhance user satisfaction and adoption rates for digital tools.
• Support the successful rollout of new modules, integrations, and upgrades.

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• 2–4 years of experience in application or system support, preferably in the real estate or service industries.
• Hands-on experience with business applications, specifically Microsoft Dynamics.
• Strong understanding of SQL, data integrity, and system integrations.
• Excellent analytical, troubleshooting, and documentation skills.
• Outstanding communication and coordination abilities across departments.