Commercial Operation Specialist - m/f/d

The role and team support various activities to standardize sales workflows and CRM processes and take the responsibility to coordinate the order-to-invoice process The specialist highest priority is supports for the sales team in best using the CRM and implementing CRM workflow standards across markets in Central Europe. The role is based in Germany and expected to cover 50% local support and 50% regional activities.

Key Responsibilities:

Lead Management

• Handle the lead management process in DACH, ensuring that incoming leads from different channels are qualified, valued, and assigned to optimize the lead and sales process and maximize opportunities.
• Coordinate leads and act as the point of contact and recipient of leads coming from the markets, ensuring they are assigned correctly within the sales organisation.
• Support Sales Managers in lead management. Collaborate with sales leaders to identify and maximize opportunities by providing qualified leads and relevant support.
• Produce lead summaries and activity follow-ups for the Sales Commercial Director and regional sales management.

OTI Workstream

• Support and update the to-do lists along each product launch in DACH (flag critical issues and initiate/track suitable follow-ups).
• Follow up with all participants in the OTI workstream.
• Check in with local Back Office stakeholders to align the OTI workstream.
• Create order forms.

Sales Support

• Collaborate with the Regional Commercial Operations team to align CRM standards and harmonize CRM flows.
• Support Sales with daily support needs.

Essential Skills:

• Experience using AI tools – Copilot, agent creation, and Power Automate/automation tools.
• Highly driven, self-starter who is focused and committed.
• Proven ability to work independently as well as part of a team, with flexibility to adapt and manage change effectively in an ever changing environment.
• Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite skills.
• Ability to operate in a high-velocity, metrics-driven sales organization.
• Excellent verbal communication and interpersonal skills.
• Flexibility and efficiency in handling multiple sales lead sources in parallel, with a structured and prioritized approach.
• Commercial awareness — understands business flows and demonstrates a detailed understanding of the impact of technology on business processes and results.
• Ability to execute against a detailed delivery plan.
• Ability to work effectively across and with different departments and country organizations.
• Experience working with Salesforce systems and workflows.
• Experience using Jira – able to create clear, solid ticket content.
• Speaking German and English fluently