Customer Service Agent

We’re hiring: Customer Service Agent | DDS Lab Costa Rica

We are looking for a Customer Service Agent to join our team and help us deliver a best-in-class customer experience through phone, email, live chat, and other customer communication channels.

This role is ideal for someone who enjoys solving problems, communicating with confidence, and working in a fast-paced environment.

What we’re looking for:

• 1–3 years of customer service experience
• C1 English level required – strong verbal and written communication
• Experience handling inbound and outbound calls
• Strong problem-solving and critical-thinking skills
• Ability to communicate professionally with customers, doctors, and office staff
• Strong attention to detail and ability to document information accurately
• Proficiency in Microsoft Word, Excel, Outlook, and general computer systems
• Ability to work in a fast-paced, goal-oriented environment
• Previous dental lab or dental office experience is a plus

Key responsibilities include:

• Responding to customer inquiries through phone, email, and live chat
• Resolving case-related issues and providing timely follow-up
• Supporting inquiries related to products, services, pricing, billing, shipping, rush requests, and portal access
• Coordinating with internal technical teams when needed
• Ensuring accurate documentation and adherence to established procedures

If you are customer-focused, confident communicating in English, and enjoy finding solutions, we’d love to hear from you.