Senior Manager, Strategic Accounts Customer Success Managers

Motive Senior Manager, Strategic Accounts Customer Success Managers YesterdaySaved Easy Apply Remote United States Easy Apply Senior level Senior levelArtificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • TransportationLeads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.Top Skills: Artificial IntelligenceData AnalyticsSaaS