Manager, Support

Zocks Manager, Support 2 Days AgoSaved In-Office Denver, CO, USA 105K-120K Annually Junior 105K-120K Annually JuniorArtificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Software • Business Intelligence • Financial ServicesManage Zocks’ frontline Enterprise and SMB Support Specialists, overseeing hiring, onboarding, staffing, ticket-volume forecasting, work assignments, KPIs, QA, escalations, and performance management. Develop scalable support processes, maintain service quality, coach team members, and partner with technical, premium, and cross-functional teams. The role requires strong SaaS support leadership, security awareness for wealth-management clients, and at least three days per week in the Denver office.Top Skills: ChilipiperGoogle WorkspaceIntercom (Fin)SaaSSlackZoom