Technical Support Specialist

Flywire Technical Support Specialist 2 Days AgoSaved Hybrid Chicago, IL, USA 45K-60K Annually Junior 45K-60K Annually JuniorFintech • Payments • SoftwareProvides first-line technical support for hospitality and e-commerce customers through email, web, and phone. Resolves routine issues using Zendesk, troubleshoots technical problems with logs and developer tools, documents solutions, and escalates complex issues to Tier 2 or Engineering. Maintains high-volume ticket performance, communicates clearly with customers, contributes to SOPs and knowledge-base content, identifies bugs and process improvements, and supports customer calls, screen shares, trainings, and on-call coverage.Top Skills: Browser Developer ToolsConfluenceDatadogHospitality Saas PlatformsJIRAPdf Conversion ToolsZendeskZendesk Explore