Associate Director, Customer Experience Operations

Ro (Ro.co) Associate Director, Customer Experience Operations 3 Days AgoSaved Easy Apply Remote or Hybrid 2 Locations Easy Apply 152K-175K Annually Senior level 152K-175K Annually Senior levelHealthtech • Pharmaceutical • TelehealthOwns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.Top Skills: Ai-Enabled WorkflowsAutomationsChatbotsCrm PlatformsMacrosZendesk