Power System Service Analyst I

The Power System Service Analyst is responsible for driving strategic service operations initiatives through advanced analytics, executive reporting, forecasting, process automation, and continuous improvement. This position partners with Service, Sales, Parts, Marketing, Finance, and Business Intelligence teams to develop actionable insights that improve service performance, customer growth, and operational efficiency.

DO YOU HAVE WHAT IT TAKES?

What You'll Do

• Prepare, maintain, and distribute reports, dashboards, and business performance metrics.
• Perform data analysis to identify trends and support business decisions.
• Support Salesforce reporting, data maintenance, dashboard updates, and reporting requests.
• Assist with process improvement initiatives and opportunities to improve reporting efficiency.
• Collect, validate, and organize data from multiple sources to ensure reporting accuracy and integrity.
• Support cross-functional initiatives by providing analytical and reporting assistance to Service, Sales, Parts, Operations, Finance, Marketing, and IT teams.
• Analyze business performance data and prepare findings for management review.
• Assist with project documentation, testing, implementation, and process tracking activities.
• Create data visualizations, reports, and presentations to communicate business performance and trends.
• Maintain reporting procedures, process documentation, and other business records.
• Support departmental initiatives and special projects as assigned.

• Bachelor's degree in Business Administration, Statistics, Finance, Analytics, Information Systems, Data Science, Marketing, or a related field; or an equivalent combination of education and experience.
• 1-3 years of experience in business analytics, reporting, finance, operations, or a related field.
• Proficiency in Microsoft Excel, including formulas, pivot tables, data manipulation, and reporting.
• Experience with reporting and visualization tools such as Excel, Tableau, Power BI, Salesforce, or similar platforms preferred.
• Basic understanding of business reporting, KPIs, and data analysis concepts.
• Strong analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong organizational skills and commitment to data accuracy.
• Willingness to learn new systems, technologies, and business processes.

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is not considered a safety sensitive position.

The job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.