ERP Product Manager

Job Overview

The ERP Product Manager plays a pivotal role in optimizing organizational processes/workflows, enhancing efficiency, and ensuring compliance with best practices. They engage a cross-functional team to understand opportunities and manage a technical product roadmap. The position requires excellent time management skills. It will lead a team responsible for triaging, prioritizing, and diagnosing day to day support requests from end users while driving continuous improvement efforts and monitoring future release notes for potential impacts. The position will lead the creation and implementation of standard operating procedures (SOPs) to ensure execution and sustainable results.

Job Responsibilities

Key Aspects of the role include:

• Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Learn our business strategy and processes. Apply ERP capabilities to capitalize on opportunities
• Translate needs into actionable statements and technical requirements for support team to deliver
• Prioritize roadmap and keep track of upcoming features\functions
• Design and implement SOPs to standardize workflows and enhance operational efficiency
• Ensure adherence to established procedures across the organization
• Develop and implement training programs for employees, emphasizing SOPs, best practices, and compliance
• Manage team of Business Analysts
• Participate in Scrum meetings and product sprints

Education – Experience Required

• Problem solving mindset
• Excellent communication and leadership abilities
• Strong analytical skills and attention to detail
• Technical understanding of major ERP components – Microsoft Dynamics (D365) experience a plus