Dir., Software Engineering (Agentic AI)

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

UKG is seeking an exceptional Director of Engineering to build and lead the Agentic Acceleration Group, a center of excellence for transforming software delivery through agentic AI. Lead the organizational transformation required to establish UKG as a leader in AI-native software development.

Responsibilities

Team Leadership & Organizational Development

• Build and scale a high-performing team of engineers, platform architects, product managers, and AI specialists; own hiring, performance, development, and retention.
• Define the group's operating model, roles, rituals, and specialization areas as the organization grows.
• Create a culture of innovation, technical excellence, psychological safety, customer obsession, and continuous learning.

Strategy & Business Impact

• Define OKRs and success metrics for adoption, engineering velocity, quality, cost efficiency, and developer satisfaction; translate platform capabilities into business value.
• Partner with engineering and product leaders across divisions to align on standards, gather requirements, and drive transformational change at scale.

Technical Leadership & Architecture

• Establish the architecture for organization-wide agentic AI capabilities across Google ADK and complementary platforms, including orchestration, extensibility, and integration patterns.
• Guide innovation in multi-agent systems, tool ecosystems, human-in-the-loop workflows, and production readiness for safety, cost, latency, and reliability.
• Define agent safety, governance, and responsible AI controls in partnership with security, legal, and compliance teams.

Execution & Operational Excellence

• Build platform instrumentation and observability to measure agent performance, developer adoption, quality impact, reliability, and ROI.
• Set standards for service health, SLAs, incident response, reliability, uptime, and cost management for agentic systems.
• Communicate progress, trade-offs, and strategic decisions clearly to engineering VPs, product leaders, and executive stakeholders.

Innovation & Thought Leadership

• Stay current with agentic AI research, evaluate emerging technologies, and foster a culture of experimentation and learning.
• Build strategic relationships with technology partners such as Google, Anthropic, and platform vendors to accelerate innovation.
• Drive internal knowledge sharing through documentation, training, engineering blogs, lunch-and-learns, and communities of practice.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent experience.
• 12+ years of professional software development experience, including 5+ years in engineering leadership roles managing managers or teams of 15+ engineers.
• 3+ years of hands-on experience building production agentic AI systems, LLM-powered applications, or AI/ML platforms at scale.
• Proven ability to build, scale, and retain high-performing engineering teams.
• Deep technical expertise in agentic AI platforms such as Google ADK, Anthropic Claude SDK, LangChain, or LangGraph, with the ability to guide architecture and technical direction.
• Strong understanding of prompt engineering, agent design patterns, multi-agent orchestration, and production AI system challenges including safety, cost, latency, and reliability.
• Demonstrated success driving large-scale technical transformation, organizational change, and adoption programs across multiple teams or organizations.
• Experience defining product strategy, building roadmaps, and delivering results in complex, ambiguous environments.
• Experience with cloud platforms, modern DevOps practices, and enterprise-scale software delivery.
• Exceptional communication, influence, stakeholder management, and business acumen, with the ability to connect technical investments to measurable business outcomes.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $163,900 to $270,882. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits