Corporate Services Administrator

Role Purpose The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders. Rostering / Delivery Focus - Provide high‑quality administration and customer support for Programs - Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries - Additional responsibilities: issuing quotes, booking travel, CRM management - Must follow seamless processes and provide clear handover to the other administrator Key Responsibilities Organisational Administration - Manage central inboxes and phone lines - Provide administrative support across all departments - Support travel bookings, stationery and merchandise - Assist CEO, COO and CFO with diary and meeting management Data, Systems & Reporting - Maintain data integrity across CRM, CMS and project systems - Assist with system migrations - Support payroll and rostering data entry - Ensure correct data entry and linking - Follow all paperwork and process requirements Candidate, Participant & Community Support - Act as first point of contact for candidates, participants and weekend staff - Support onboarding, applications and communications - Coordinate drop‑in sessions, workshops and online events - Ensure accessible and inclusive communication - Process NDIS quotes and progress reporting Rostering & Program Logistics - Manage rostering systems efficiently - Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups - Identify engagement issues and escalate - Complete payroll and timesheet reconciliation Technology & Equipment Management - Support onboarding of new staff - Liaise with managers for system access Communications & Engagement - Create accessible templates - Distribute timely updates - Ensure consistent brand tone General - Participate in staff meetings - Maintain confidentiality - Support other team members as required Skills, Knowledge & Attributes - Minimum 2 years’ experience in admin, communications or member support - Excellent organisation and attention to detail - Strong written and verbal communication - Problem‑solving and risk management skills - Experience with CRM, CMS and project management tools - Proactive, flexible and comfortable working remotely - Strong interpersonal skills and inclusive practice - Governance or payroll experience desirable - Knowledge of disability, education or arts sectors advantageous Selection Criteria - Certificate/Diploma in Business Administration (desirable) - Proven administrative expertise - Strong communication skills - Stakeholder engagement and problem‑solving - High attention to detail - Ability to work across time zones - Proficiency with Google Workspace, Microsoft Office, CRM, Asana - Strong team collaboration Person Specification - Highly organised, detail‑focused, calm under pressure - Strong sense of responsibility and follow‑through - Inclusive mindset and commitment to accessibility - Enjoys fast‑paced, service‑oriented environments - Self‑starter who works across departments to “get the job done”

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