EPIC MyChart Service Desk Analyst

Optum EPIC MyChart Service Desk Analyst YesterdaySaved In-Office Irvine, CA, USA 24-43 Hourly Junior 24-43 Hourly JuniorArtificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • AnalyticsProvides Tier 1 support for Epic MyChart and Epic Care Link users in a high-volume, patient-facing service desk. Resolves account access, portal navigation, scheduling, messaging, and application issues through phone, email, and other channels. Documents and manages incidents in ServiceNow, escalates complex issues, supports go-live events and upgrades, and maintains customer service and HIPAA compliance.Top Skills: Epic Care LinkEpic MychartHipaaMicrosoft 365Servicenow