Senior Data Engineer (Europe)

Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients' customers). Pleased has a remote development team in Europe with around 30 people, and due to the success of the product is seeking to hire around 100 more people in the Philippines to further develop and scale. Pleased's goal is to capture a larger portion of the US market.

We have a >1,000 sqm office space in BGC that we're moving into at the end of July. It's an open-office layout, with several breakout areas and lots of meeting rooms. All technical staff are equipped with the best technology to perform their duties (high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more). We have several AI subscriptions to aid with coding in order to maximally leverage your skills. With that said, everyone is expected to have a strong programming foundation so they can ensure any generated code is suitable for production, and ultimate responsibility falls on each individual. In our tech department, you will never have anyone in your managerial chain that doesn't know how to code. Everyone, from the most junior developer all the way up to our CEO, is a programmer and we are "dev first".

As for how we operate, we're divided into product teams that work on specific areas of the product. Each product team has 2-3 BE, 1-2 FE, 1-2 QA, 1 Product Manager, and 0.5 Project Managers. Separate to this, we have a Business Intelligence team for wrangling data into easily-used, useful formats, a DevOps and DBA team for managing infrastructure, a UXUI team for making beautiful user journeys and designs, and a dedicated AI team.

Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. In order to create a collaborative, high-energy environment, all of our team in the Philippines works on site. This is not for everyone, but if it sounds like a good fit for you, we look forward to hearing from you!

About The Role

We are looking for a Senior Data Engineer to design, build and maintain our data analytics platform. You will be responsible for developing scalable data pipelines with Zero-ETL approach, ensuring high-quality and reliable data and enabling analytics across the organisation. You will work closely with Data Analysts and business stakeholders to deliver robust data solutions while driving improvements in architecture, performance and operational excellence.

What You'll Be Doing

• Design, develop and maintain scalable Zero-ETL pipeline.
• Build, optimise and maintain data models in Amazon Redshift.
• Develop and manage workflow orchestration using Apache Airflow.
• Integrate data from multiple internal and external data sources.
• Ensure data quality, reliability, consistency and availability across the platform.
• Monitor, troubleshoot and resolve data platform issues from identification through root cause analysis and resolution.
• Optimise SQL queries, data processing jobs and warehouse performance.
• Design data models that support reporting and analytical use cases.
• Collaborate with Data Analysts to deliver reliable datasets for reporting and business intelligence.
• Improve data architecture, automation, monitoring and engineering best practices.
• Maintain documentation for pipelines, data models and platform architecture.
• Participate in technical planning, architecture discussions and code reviews.

What You'll Bring

• 5+ years of experience as a Data Engineer.
• Strong expertise in SQL and relational databases.
• Hands-on experience with AWS data services, including Amazon Redshift and Amazon RDS.
• Experience developing and maintaining Apache Airflow workflows.
• Strong understanding of ETL design and implementation.
• Experience designing scalable data warehouse solutions and data models.
• Ability to independently investigate and resolve complex production issues.
• Excellent communication and stakeholder management skills.
• Proactive mindset with strong ownership and accountability.
• Experience working in Agile software development environments.

What’s In It For You

• Remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

Interview Process

• Remote video screening with our Talent Acquisition Team
• Offline Take home assignment
• Remote video interview with Team Members (60 Mins)
• Final discussion with the Hiring Manager (60 mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.