Insurance Verification and Authorization Specialist - Virtual Assistant

This is a remote position. Rockstar is seeking a highly accurate and proactive Insurance Verification & Authorization Specialist to support a growing physical therapy practice operating across multiple U.S. states. This is a full-time remote role, ideal for a detail-oriented virtual assistant with experience in healthcare admin, insurance workflows, and EMR systems. About the Practice This physical therapy group is focused on delivering exceptional, outcomes-driven care across a multistate network of clinics. Their internal culture values efficiency, clarity, teamwork, and excellent patient service — and they are looking for a virtual team member who shares those values and can help maintain the high standard of support they promise both patients and providers. Schedule & Requirements - Full-time, remote - Work hours: U.S. Mountain Standard Time (MST) - Must have a reliable high-speed internet connection - Must use dual monitors for optimal workflow and speed - Must be comfortable working in a fast-paced, high-volume environment Why Join This Team? - Be part of a mission-driven organization helping patients across multiple states - Join a team that values process, professionalism, and proactive problem-solving - Long-term remote opportunity with daily collaboration and clear expectations - Use your insurance expertise to ensure patients receive timely, approved care - Work with a respectful, communicative, and high-functioning team Responsibilities - Verify patient insurance eligibility and benefits across a variety of payers and plans - Obtain prior authorizations and referrals as required by insurance - Accurately update patient insurance records within the EMR (WebPT) - Communicate effectively with patients and internal teams to clarify insurance requirements - Proactively follow up on pending verifications or authorization requests - Flag and report issues that may affect patient scheduling or treatment approval - Support insurance documentation and maintain organized digital records - Collaborate via Microsoft Teams with onsite and remote administrative staff Tools You'll Use - EMR: Prompt - Communication & Collaboration: Microsoft Teams - Excel, shared drives, and patient management portals as needed Requirements - Experience with insurance verification and prior authorization (physical therapy or outpatient healthcare preferred) - Familiarity with U.S. healthcare insurance terminology and workflow - Proficient in navigating payer websites, portals, and verification tools - Excellent attention to detail and record-keeping - Strong verbal and written English communication skills - Comfortable working independently with accuracy and accountability - Able to consistently work full-time MST hours Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families Acrros the Globe.

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