Data Analyst-Veitnam-Commercial Excellence

Position Purpose

The Data Analyst, Vietnam Commercial Excellence is a GCC-based permanent Sandoz role dedicated to supporting Vietnam. The role executes high-quality dashboards, KPI reporting, CRM analytics, sales and customer analytics, incentive reporting support, segmentation and targeting analytics, territory analytics and data-quality management. The successful candidate will help Vietnam Commercial Excellence make faster, clearer and better-governed decisions while Vietnam retains business prioritization, interpretation and final decision ownership.

This role is ideal for a hands-on analytics professional who combines strong Power BI, Excel and data stewardship skills with commercial understanding, stakeholder partnership and a practical mindset for continuous improvement.

Your Key Responsibilities

Your key responsibilities include but not limited to:

• Analytics, dashboarding and reporting
• Develop, refresh and maintain Vietnam-only Power BI dashboards and recurring KPI reports across sales, CRM, customer, field force and business performance.
• Prepare monthly and quarterly insight packs, variance analysis and action-oriented commentary for Vietnam Commercial Excellence review.
• Maintain dashboard documentation, including logic, definitions, filters, refresh cadence, data sources, and known limitations.

Commercial analyses support

• Provide reporting and analysis support for sales performance, customer segmentation, targeting, territory design, incentive tracking, and business planning cycles.
• Support CRM / SCOUT analyses, including coverage, frequency, activity, coaching, consent, RTE, and digital engagement indicators – to guide improvement initiatives.
• Prepare analysis outputs that are concise, traceable, and ready for business review.

Data stewardship and controls

• Maintain data dictionaries, validation rules, issue logs, reconciliation checks, and version-controlled documentation.
• Reconcile key data inputs across multiple relevant datasets (e.g. sales, CRM, employee roster) and escalate data-quality issues through agreed channels. Ensure outputs follow agreed confidentiality, governance, and data-quality standards.
• Process improvement and automation
• Identify opportunities to reduce manual work, improve refresh reliability and standardize recurring reports.
• Work with Vietnam, Region/GCO and GCC teams to implement approved automation and reusable analytics templates.
• Ensure all analytics outputs follow agreed governance, data-quality and confidentiality standards.

Essential Requirements

What you will bring to the role:

• Bachelor’s degree in Business Analytics, Data Analytics, Statistics, Economics, Finance, Information Systems, Pharmacy, Life Sciences or a related field.
• Strong experience in commercial analytics, business intelligence, sales analytics, CRM analytics, field-force analytics or performance reporting.
• Experience building dashboards and recurring KPI reports for business stakeholders.
• Good understanding of sales performance, customer segmentation, target setting, territory analytics, incentive reporting and CRM data quality.
• Strong English communication skills, with the ability to translate complex data into clear business insight.
• Ability to work in a matrix model across Vietnam, GCC and Region/GCO stakeholders.. Experience in pharmaceutical, generics, biosimilars, healthcare, FMCG or other field-force-driven industries is preferred.
• Experience with Power BI, Qlik, CRM systems, IQVIA / MIDAS, distributor data, tender data, territory master data, incentive files or field-force activity data is an advantage.
• Vietnamese language knowledge is a plus, but not required.

Technical skills

• Power BI, Power Query, DAX, dashboard design and refresh management
• Advanced Excel, reconciliation, scenario templates and controlled reporting packs
• SQL or data-querying skills for extraction, joining and validation
• Data quality management, data dictionaries, lineage, issue logs and version control
• CRM and commercial analytics, including coverage, frequency, productive frequency, coaching, RTE, digital engagement, sales trends, segmentation, territory analytics and incentive reporting