Senior Workforce Enablement Analyst

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

If this sounds like you, then why wait, APPLY TODAY!!

Position Summary

The Senior Workforce Enablement Data Analyst serves as a strategic business partner supporting the Vice President, Workforce Enablement by providing workforce planning, labor forecasting, operational analytics, business intelligence, and performance reporting across the field organization. This role partners with Operations, Finance, Human Resources, Sales, Technology, Safety, and field leadership to develop workforce strategies, labor models, and data-driven insights that improve workforce deployment, operational readiness, labor utilization, service execution, and overall business performance.

Essential Duties & Responsibilities

Workforce Planning & Labor Strategy

• Develop workforce planning models, labor forecasts, staffing strategies, and capacity planning analyses that align workforce availability with operational demand.
• Analyze workforce utilization, labor costs, overtime, productivity, scheduling effectiveness, staffing levels, turnover, absenteeism, and workforce trends.
• Monitor workforce capacity and identify labor risks that may impact service delivery, operational performance, customer satisfaction, or financial performance.
• Develop workforce deployment recommendations that improve labor utilization while supporting operational execution.
• Partner with HR and Operations leadership to evaluate staffing requirements, hiring priorities, workforce readiness, and labor sustainability.

Operational Analytics & Performance Management

• Develop enterprise dashboards, scorecards, KPIs, and workforce performance reporting that provide operational visibility across the organization.
• Analyze operational performance metrics including labor utilization, overtime, travel time, productivity, service levels, and workforce efficiency.
• Build executive reporting packages, presentations, and business reviews supporting executive leadership meetings.
• Translate complex operational and workforce data into meaningful business insights and recommendations.
• Monitor performance trends and proactively identify operational risks, improvement opportunities, and emerging workforce challenges.

Systems, Technology & Business Intelligence

• Support implementation, optimization, and ongoing utilization of workforce management systems, scheduling platforms, reporting tools, and operational technologies.
• Partner with Technology teams to improve reporting capabilities, automation, data quality, and system functionality.
• Develop automated dashboards, workforce reporting, forecasting models, and analytical tools that improve decision-making.
• Ensure workforce and operational data integrity across enterprise systems.

Strategic Projects & Operational Support

• Support enterprise operational initiatives, strategic projects, and organizational transformation efforts led by the VP.
• Conduct workforce impact assessments, financial modeling, business case development, and analytical support for operational initiatives.
• Prepare executive presentations, strategic recommendations, and workforce planning documentation.
• Coordinate cross-functional activities supporting enterprise workforce management initiatives.

Business Partnership

• Partner with Operations, Finance, HR, Technology, Sales, Safety, and field leadership teams to support workforce planning initiatives.
• Serve as a trusted analytical advisor to field leadership by providing workforce insights and operational recommendations.
• Support field leadership with labor planning, staffing analysis, workforce deployment recommendations, and operational reporting.
• Build strong partnerships that improve workforce planning processes and operational execution across the organization.

Qualifications

• Bachelor's degree in Business, Operations Management, Finance, Economics, Industrial Engineering, Supply Chain, Analytics, Information Systems, or a related field required. Master's degree preferred.
• Minimum of 5–8 years of progressive experience in workforce planning, labor analytics, business intelligence, financial analysis, operations planning, business analytics, or a related analytical role.
• Experience supporting multi-site, field service, facilities services, logistics, retail, distribution, or operationally complex organizations preferred.
• Experience developing workforce forecasts, labor models, staffing plans, capacity analyses, and executive reporting.
• Experience working with workforce management systems, scheduling platforms, ERP/CRM systems, and business intelligence tools.
• Demonstrated experience translating operational and workforce data into actionable business recommendations.
• Experience supporting enterprise initiatives, workforce planning, or operational transformation projects preferred.

Knowledge

• Workforce planning principles and methodologies
• Labor forecasting and capacity planning
• Business analytics and operational reporting
• Workforce management and scheduling concepts
• Performance measurement and KPI development
• Data analysis and reporting best practices
• Operational planning and business process improvement

Skills

• Proficiency in Microsoft Office Suite, including advanced spreadsheet capabilities
• Experience using reporting, analytics, and business intelligence tools
• Strong analytical and critical thinking skills
• Financial analysis and forecasting
• Data interpretation and reporting
• Project coordination and organizational skills
• Strong written, verbal, and presentation communication skills
• Problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to build effective cross-functional partnerships

Key Performance Indicators (KPIs)

• Workforce Forecast Accuracy
• Labor Utilization & Workforce Analytics
• Dashboard & Reporting Accuracy
• Executive Reporting Timeliness
• Workforce Planning Support for Strategic Initiatives
• Data Integrity & Business Intelligence

Schedule

Working Conditions/Physical Requirements

• Regular weekly schedule; weekends or holidays as needed

The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus

Environment

• Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment y
• Lighting varies based on building requirements and may be adjusted within reason
• Time constraints and related pressures to complete work are high

Travel: 10-25%

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

We participate in the E-Verify program administered by the U.S. Department of Homeland Security