Authorisation & Fraud Consultant

Job Title: Authorisation & Fraud Consultant

Term: 12 months

Location: Riyadh, KSA

Division: Credit Cards

Reports to: Head of Cards

Relevant experience: 10-12 years of experience in fraud

Mandatory requirements: Worked in a bank and has good understanding of cards business, authorisation and fraud systems.

PURPOSE OF JOB

Support the Credit Cards business by optimizing authorization performance, fraud controls, and portfolio health, ensuring a balance between customer experience (approval rates) and risk management (fraud prevention).

TASKS

Core Responsibilities And Accountabilities

• Develop a deep understanding of the bank's credit card portfolio, including customer segments, spend behavior, and lifecycle performance
• Drive authorization optimization strategies to improve approval rates across the issuing portfolio while maintaining risk thresholds
• Analyze authorization declines (codes, patterns, drivers) and identify opportunities to reduce false declines and enhance customer experience
• Collaborate with fraud and risk teams to optimize fraud rules and controls without negatively impacting genuine transaction approvals
• Monitor and report on key issuing KPIs: approval rates, decline rates, fraud rates, and portfolio performance metrics
• Provide data-driven insights and analytics to support decision-making across cards business, risk, and operations teams
• Enhance reporting dashboards (MIS) for issuing portfolio, focusing on authorization performance and fraud trends
• Act as the interface between Mastercard and issuer stakeholders (cards business, risk, fraud, operations), ensuring alignment on initiatives and outcomes
• Support implementation of authorization and fraud optimization use cases and recommendations within the issuing environment
• Establish governance cadence with stakeholders to track performance, outcomes, and ongoing enhancements
• Coordinate with Mastercard teams to incorporate best practices and global insights into the issuing portfolio
• Ensure effective knowledge transfer and capability building within the bank's cards and fraud teams

Knowledge And Experience

• 10–12 years of experience in cards issuing, fraud risk, and authorization management
• Strong understanding of credit cards issuing business lifecycle (activation, usage, retention, spend growth)
• Proven experience managing authorization strategies and fraud controls in issuing environments
• Familiarity with fraud and auth platforms
• Ability to translate analytics into actionable portfolio-level interventions
• Experience working closely with cards business teams (not just acquisition/sales)
• Strong stakeholder management across risk, fraud, and cards portfolio teams
• Awareness of SAMA regulations around fraud reporting & liability
• Experience in local market fraud trends (KSA/GCC)
• Understanding of compliance vs business trade-offs