Senior Associate, Analytics Strategy, Home Lending Product

Join our Home Lending Decision Science team and support Product Strategy on the questions that drive prioritization across Home Lending. In this role, you will take ambiguous problems, turn them into a clear analytical approach, and deliver recommendations backed by strong analysis and business cases. You'll work across teams to pull in the right inputs, evaluate tradeoffs, and size impact.

Job Summary

As a Senior Associate in Home Lending Decision Science, you will lead discrete analytics and business case workstreams that inform Product Strategy prioritization decisions. You will frame the problem, define success metrics, quantify impact and tradeoffs, and communicate a clear recommendation. You will coordinate across a matrix of partner teams to get the right analysis done and ensure the output is accurate, well-reasoned, and easy for leaders to act on.

Job Responsibilities

• Lead discrete decision-support workstreams for Product Strategy prioritization, from framing to recommendation.
• Define hypotheses, success metrics, and measurement approaches aligned to the decision.
• Quantify impact and tradeoffs, including ROI where relevant, and document key assumptions and sensitivities.
• Develop clear storylines and materials that explain what you found, what it means, and what to do next.
• Coordinate across partner teams (Strategy, Product, Marketing, Originations, Finance, Technology) to gather context, data, and constraints.
• Anticipate stakeholder questions, including risks, edge cases, and confidence level, and address them in the first version of the work.
• Translate complex analyses into concise takeaways and visuals that support timely decisions.
• Manage multiple priorities and tight timelines while maintaining rigor and strong controls around accuracy and results.
• Conduct targeted research (market, competitor, and internal performance) to support prioritization proposals and business cases.

• Demonstrated ability to turn analysis into clear recommendations with accurate numbers and a strong “so what.”
• Strong analytical foundation: hypothesis-driven problem solving, comfort with ambiguity, and judgment on depth versus speed.
• Advanced SQL skills and working experience with at least one analytics language or tool (Python, R, or SAS).
• Strong cross-functional leadership skills: can align stakeholders, drive timelines, and close open questions across teams.
• Strong communication and organization skills: can simplify complex work into a clear message without losing what matters.
• Challenge assumptions and weak logic when the data doesn't support the story.

• Home Lending or mortgage domain experience (originations, marketing, pricing, credit, servicing, or channel performance).
• Experience building business cases (impact sizing, ROI, and tradeoffs) to support prioritization decisions.
• Experience in strategy, consulting, product analytics, or a comparable role focused on decision support.
• Experience operating in a strong controls environment and producing work that holds up under review.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.