Senior Manager, Customer Support (Shift - 9:00 am - 6:00 pm EST)

Rubrik Senior Manager, Customer Support (Shift - 9:00 am - 6:00 pm EST) YesterdaySaved In-Office Morrisville, NC, USA 156K-233K Annually Senior level 156K-233K Annually Senior levelArtificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data PrivacyLeads a global technical customer support organization serving U.S., APAC, and EMEA customers. Responsibilities include managing support engineers, developing staff, monitoring performance and KPIs, improving service delivery, handling escalations, analyzing support metrics, identifying automation opportunities, and collaborating with Sales, Marketing, Engineering, QA, and IT to improve customer satisfaction and support quality.