Technical Support Engineer II

Flywire Technical Support Engineer II YesterdaySaved Hybrid Chicago, IL, USA 81K-101K Annually Mid level 81K-101K Annually Mid levelFintech • Payments • SoftwareProvides technical support for Flywire’s financial services and eStore products across the U.S. and Canada. Responsibilities include managing tickets within SLAs, troubleshooting web applications using MySQL, regex, command-line tools, and protocols, communicating solutions to clients, escalating issues to engineering, and maintaining AI-assisted knowledge repositories. The role also uses Claude, Gemini, and related tools to automate workflows, investigate issues, draft communications, and improve operational efficiency.Top Skills: Claude CodeConfluenceGoogle GeminiHTTPJavaJIRALookerMySQLNotebooklmRegular ExpressionsSaas Web ApplicationsSftpSumo LogicZendesk