Resource Management & Analytics, WFM

Gusto Resource Management & Analytics, WFM 31 Minutes AgoSaved Easy Apply Hybrid 2 Locations Easy Apply 99K-129K Annually Senior level 99K-129K Annually Senior levelFintech • HR TechWorkforce Management Analyst responsible for multi-department scheduling, intraday staffing decisions, queue and skill routing, performance analysis, dashboards, and WFM automation. The role partners with operations leaders and vendors, administers WFM and routing tools, responds to real-time alerts through PagerDuty, and drives actionable insights and staffing improvements. AI fluency, scripting, analytics, and contact center WFM expertise are central to the position.Top Skills: Ai ToolsContact Center Routing ToolsDashboardsPagerdutyScriptingWorkforce Management Platforms