Technical Support Executive

• Handle full implementation lifecycle of HCM Cloud software – from requirement gathering to post-go-live support.
• Conduct requirement studies, system configuration, unit testing, system testing, UAT, and deployment.
• Document "to-be" processes and solution design, including Functional Design Specifications, Data Migration Plans, Test Scripts, Training Guides, and Test Results.
• Conduct user training sessions and provide knowledge transfer.
• Perform end-to-end data migration (data mapping, cleansing, and loading from legacy to new system).
• Ensure compliance with employment laws, data privacy regulations, and internal standards.
• Gather and analyze user feedback for system enhancement and continuous improvement.
• Provide ongoing support to resolve post-implementation issues.
• Added Advantages:
• Technical experience in module enhancement, report and process development, and system integrations.
• Experience with Sunfish or MiHCM software implementation.
  

• Minimum 2 years' experience in HCM solution implementation at the Executive level; candidates at the Senior Executive level are welcome to apply.
• Hands-on knowledge in HCM Cloud software.
• Experience in Payroll processing.
• Proficient in documentation and project lifecycle coordination.
• Familiarity with SQL, Power BI, HTML, Java, and API programming.
• Degree in IT, Computer Science, or a related field.

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