Service Process Improvement Analyst

Job Summary

Alpitronic Americas is seeking a Service Data & Process Improvement Analyst to transform complex service data into actionable insights that improve product reliability, service performance and the customer experience.

This role goes beyond reporting and dashboards. You will analyze service cases, root causes and corrective actions to uncover patterns, identify emerging issues and help translate data into meaningful product and process improvements.

Working at the intersection of Data, Service, Engineering, Quality and Product Management, you will help our teams better understand what is happening in the field—and what we can do about it.

What You'll Do

• Analyze service case data, root causes and corrective actions to identify recurring trends and patterns.
• Explore large and complex datasets to uncover opportunities to improve service performance and product reliability.
• Translate analytical findings into actionable recommendations for Service, Engineering, Quality and Product Management teams.
• Develop approaches to automate pattern recognition and accelerate the identification of emerging service issues.
• Build reports, dashboards and visualizations that clearly communicate trends, risks and opportunities.
• Establish meaningful metrics and analytical approaches to measure service and process performance.
• Support root-cause investigations with data-driven analysis.
• Collaborate with U.S.-based Engineering, Product Management, Quality and Service teams to turn findings into measurable improvements.
• Partner with global Service Excellence and Data Management teams in Italy to ensure U.S. initiatives complement and support global processes.
• Identify opportunities to improve data quality, analytical processes and service workflows.
• Support continuous improvement initiatives across the Service organization.

What We're Looking For

• Bachelor's degree in Computer Science, Engineering, Business Analytics, Business Informatics, Data Science or a related field, or equivalent relevant experience.
• Experience analyzing large or complex datasets and translating findings into actionable business recommendations.
• Strong understanding of statistical analysis, data exploration and visualization.
• Experience with SQL, Python, R or similar analytical tools; Python experience strongly preferred.
• Experience developing dashboards and visualizations using Power BI, Tableau or similar BI tools.
• Experience with Databricks or similar data platforms is a plus.
• Strong analytical and structured problem-solving skills.
• Ability to identify patterns, investigate root causes and communicate findings clearly.
• Ability to manage multiple priorities and work independently in a fast-moving environment.

Work Authorization: Applicants must be currently authorized to work in the United States. This position is not eligible for employer-sponsored visa sponsorship, now or in the future.

Ability to commute/relocate: Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)

Work Location: On-site

Job Type: Full-time

Current Benefits Include, But Are Not Limited To

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) Retirement Savings Plan administered through Vanguard, allowing eligible employees to contribute pre-tax and/or Roth contributions in accordance with IRS limits. Employees are also eligible for Company matching contributions in accordance with the terms of the plan in effect at the time.

Paid Time Off (PTO): You will accrue Paid Time Off (PTO) annually, prorated based on your start date during your first year of employment. PTO may be used for vacation, personal time, or illness in accordance with Company policy.

Paid Company Holidays in accordance with the Company's annual holiday schedule.

The Company reserves the right to modify, amend, or terminate its benefit plans and programs at any time, consistent with applicable law.

Alpitronic is an Equal Opportunity Employer. Alpitronic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Alpitronic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!