Performance Management Associate Analyst

Type of position: Full-Time Employment

Work Mode: Hybrid

Job Title: Performance Associate Analyst

Location of the position: Monterrey, Nuevo León, Mexico

Job Description

• Produce and distribute monthly evaluations of Service Provider service level performance
• Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
• Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
• Archive and maintain historical records for monthly performance governance and reviews
• Maintain Standards and Templates
• Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
• Initiate service credit process for breached SLRs/SLAs
• Support development and maintenance of performance dashboards and reports
• Prepare and deliver analyses and reports to meet the needs of client
• Maintain relevant contract performance management data in the governance tool and/or library, as appropriate
• Participate in various managed contract operational and governance meetings
• Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters
• Support executive summary reporting
• Risk and Issue reporting

• Customer service attitude
• Business insight
• Information analysis
• Results-driven approach
• Emphasized teamwork
• Dedication to continuous learning
• Research skills
• Database management
• Project management
• Time management
• Advanced proficiency in English
• Advanced proficiency in Microsoft Excel
• Desirable knowledge in Service Now
• Numerical Analysis
• Customer Services
• Informatics
• PowerBI
• Auditory Processing
• Reporting & Analysis

Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.

Education Level: Recent Graduate

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