Data Analyst Customer Experience

• Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business.
• Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.

Key Responsibilities

• Create live dashboards to understand data and track trends.
• Robust understanding of SQL and Python.
• Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.

Qualifications

• Bachelor's degree in business, engineering, finance, or product management.
• Experience in customer experience.
• Experience in SQL and Python.
• Lean Six Sigma Certification.
• English C1. (Recommended but not required).
• Experience in data analyses and flow diagrams.

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.