Trustpilot
Builtin · Indexed 2026-09-05
Customer Success Manager
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Indexed description
Trustpilot Customer Success Manager YesterdaySaved Easy Apply Hybrid Denver, CO, USA Easy Apply 65K-77K Annually Entry level 65K-77K Annually Entry levelConsumer Web • Information Technology • Sales • SoftwareManage a high-volume SaaS customer portfolio through onboarding, product adoption, value realization, retention, and issue resolution. Monitor customer health, renewal rates, NPS, and adoption metrics; proactively mitigate churn risks; maintain CRM records and success plans; and collaborate with Account Management, Product, and Marketing on escalations, customer feedback, advocacy, and case studies.Top Skills: CRMNpsSaaS
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