Customer Service Analyst

At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of ‘wireless control’. Whether it’s via chips, software licenses or turnkey products, we are continuing to reinvent how consumers interact with devices and services in their home.

Each day we make the connected home smarter, easier to connect and use, and more sustainable. We delight our Fortune 100 customers such as Comcast, Apple, Samsung, Google, Vivint and Daikin with ground breaking wireless technology solutions such as advanced, voice-enabled remote controls, cloud control solutions, extreme low power Bluetooth silicon with energy harvesting capabilities, smart thermostats and sensors and many other IoT solutions.

Main responsibilities:

Act as the interface between customers, sales, and operations, ensuring compliance with orders, deadlines, and service level (OTD). Respond to customer demands; Communicate status updates, shipments, and forecasts to customers and S&OP; Manage customer support requests and situations; Monitor the production of critical items, aligning priorities with Production Planning and Control (PCP); Support Sales & Operations Planning processes, ensuring service level and delivery performance (OTD); Manage the flow of raw materials, demand forecasts, and integration between planning, production, and inventory systems; Administer sales orders, invoicing, and ensure the accuracy of commercial transactions; Prepare and update production, invoicing, and inventory reports.

Requirements:

• Bachelor's degree completed (Business Administration, Logistics, or related fields);
• Proven experience in customer service within the electronics industry / supply chain;
• Experience with S&OP and performance indicators (OTD);
• Experience with Production Planning and Control (PCP), order management, and invoicing;
• Knowledge of ERP systems and Excel. Knowledge of the Sankhya System is a plus;
• Advanced English;

Universal Electronics Inc. (NASDAQ: UEIC) is the worldwide leader in universal control and sensing technologies for the smart home. Its broad portfolio of patents includes QuickSet® software that utilizes the world’s most complete knowledge graph to detect and interact with thousands of entertainment and smart home devices. The company designs, develops, and manufactures innovative products that are used by the world’s leading brands in the audio, video, subscription broadcasting, connected home, home energy management, and mobile device markets. UEI’s many first-to-market innovations have helped transform the home entertainment control, home security, and home energy management and sensing industries.

Universal Electronics Inc. is an equal employment opportunity employer. We are proud of our diverse workforce and we believe having diverse teams that everyone brings their whole self to work everyday is key to all of our success. We welcome all people of different experiences, backgrounds, perspectives and abilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.