Senior Manager of Digital E-Commerce

Our client is a well-established retail and consumer-focused organisation with a strong presence across specialty retail, distribution, and digital commerce. As part of its continued growth strategy, the business is investing significantly in omnichannel capabilities, customer experience, digital innovation, and e-commerce expansion across the GCC region.

Strategic Leadership & Business Impact

This role extends beyond traditional ecommerce management and offers the opportunity to lead the commercial growth and strategic direction of a rapidly evolving digital commerce function. The successful candidate will play a key role in shaping digital strategy, driving transformation initiatives, influencing senior stakeholders, and delivering sustainable growth across online channels.

Key Responsibilities
• Drive the overall e-commerce strategy to accelerate revenue growth, profitability, customer acquisition, and retention.
• Act as the key business owner for digital commerce performance, ensuring alignment with broader commercial objectives.
• Partner closely with senior leadership and cross-functional teams to identify growth opportunities, improve customer experience, and enhance operational efficiency.
• Lead strategic initiatives across digital platforms, online trading, marketplaces, loyalty, CRM, and omnichannel customer engagement.
• Use customer insights, market trends, and performance analytics to support strategic decision-making and continuous improvement.
• Champion innovation, automation, and emerging technologies to strengthen commercial performance and future-proof the digital business.
• Influence stakeholders across Commercial, Marketing, Operations, Supply Chain, Finance and Technology functions to successfully deliver key business initiatives.
• Contribute to long-term business planning, digital transformation objectives, and the continued evolution of the organisation's omnichannel proposition.