IT Business Analyst

Summary

Responsible for providing professional, strategic, analytical and technical assistance to the organization, as well as defining and refining business processes, for difficult and sometimes complex IT-based solutions with limited supervision.

Essential Functions

• Liaise with a range of users in the organization to identify and analyze business needs, conduct requirements gathering, define scope and objectives, lead implementation, and provide longitudinal support.
• Review and analyze existing business processes and application systems to develop strategies for improvement through new technology or alternative uses of existing technology.
• Research and review information gathered from multiple sources, reconcile conflicts, develop business process understanding, and work with customers to uncover unmet business needs.
• Review and analyze testing of application system after modifications or updates. Coordinate in-depth tests, including end-user reviews, for modified and new systems.
• Create comprehensive data sets and dashboards for current and historical analysis, and predictive modeling for future strategy.
• Additional duties as assigned.

Qualifications

Requires a four-year college degree and two years of related experience; or any combination of relevant education and experience which provides the following:

Valid Texas Driver's License

Preferred Qualifications

Education/ Experience:

• 4-year college degree in Computer Technology, Management Information Systems, Management or related field of study
• 4-5 years’ experience in business analysis, application support, application development or systems implementation

Knowledge and Abilities

Knowledge, Skills & Abilities

• Proficient knowledge of User Acceptance Testing (UAT) methodologies and documentation
• Basic knowledge of networking, PCs, servers and database systems
• Proficient in requirements gathering techniques, creation of technical specifications, process mapping, system testing and deployment
• Knowledge with core business systems including work management, document management, collaboration, business intelligence and process automation
• Understanding of application software systems from an end-user perspective
• Comprehensive writing and presentation skills.

Physical Requirements:

• Occasionally lift and carry up to 20 pounds.
• Frequently reach below shoulder height and perform filing that requires bending, stooping, kneeling, and squatting.
• Frequently walk to assist employees and visitors.
• Occasionally rotate upper trunk while sitting or standing.
• Stand for extended periods during orientations, job fairs, and recruitment events.
• Coordinate eye, hand, and foot movement to operate a vehicle.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click here.

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Do you have experience in IT services?

• Yes
• No
• Required Question