Technology Solution Center Analyst Lead
Indexed description
PNC Bank Technology Solution Center Analyst Lead 3 Hours AgoSaved Remote or Hybrid USA 41K-83K Annually Mid level 41K-83K Annually Mid levelMachine Learning • Payments • Security • Software • Financial ServicesProvides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.Top Skills: Call Center TechnologiesHardware InfrastructureItsmNetworkingServicenow
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search