Business Analytics Advisor - HIH - Evernorth

We are seeking a highly skilled Lead Business & Data Analyst to support a strategic, enterprise-wide transformation of the end-to-end client financial workflow. This role will serve as a senior analytical leader within the program, responsible for driving business requirements, end‑to‑end process redesign, data insights, and analytical solutions that modernize legacy processes and enable automation, AI-driven capabilities, and a modern technology ecosystem.

The Lead Business & Data Analyst will work closely with the Director of Program Delivery, cross-functional business stakeholders, and technical teams to ensure the program delivers measurable business value, improved operational efficiency, and enhanced data-driven decision-making.

Key Responsibilities

Business Analysis & Process Transformation

• Lead end-to-end business requirements gathering across multiple functional areas (Finance, Operations, Accounting, Sales/Account Management).
• Translate strategic objectives into clear business needs, functional requirements, and acceptance criteria.
• Conduct current-state and future-state process mapping, identifying gaps, inefficiencies, and automation opportunities.
• Partner with process owners to redesign workflows and ensure alignment with enterprise standards.

• Analyze complex financial, operational, and client data to identify trends, root causes, and opportunities for optimization.
• Develop data models, business rules, and analytical frameworks to support forecasting, reporting, and performance measurement.
• Validate data quality and work with technical teams to ensure data integrity across systems.

• Collaborate with engineers, AI solution teams, and business partners to translate business needs into actionable technical requirements.
• Contribute to the design of AI-enabled use cases, automation logic, and decision-support tools.
• Participate in testing strategies, including UAT, data validation, workflow verification, and defect resolution.

• Serve as a key liaison between business teams and technology teams, ensuring clarity and alignment.
• Facilitate workshops, working sessions, and presentations to drive consensus and decision-making.
• Communicate progress, risks, and dependencies across program leadership and cross-functional stakeholders.

• Ensure deliverables adhere to program timelines, governance standards, and quality benchmarks.
• Support the Director of Program Delivery in milestone planning, prioritization, and risk mitigation.

Education

• Bachelor’s degree in Business, Finance, Information Systems, Analytics, or related field.

• 6–10+ years of experience in business analysis, data analysis, or process transformation within large-scale organizations.
• Experience supporting enterprise programs involving system modernization, workflow redesign, automation, or data/AI-enabled capabilities.
• Strong background in financial workflow processes, operational analytics, and cross-functional business engagement.
• Experience working with global teams.

• Expertise in business requirements documentation, process mapping, and workflow design.
• Strong analytical and quantitative skills; ability to work with large datasets and derive actionable insights.
• Proficiency with analytical tools (e.g., SQL, Excel, BI platforms) and familiarity with modern data technologies.
• Ability to translate complex concepts into clear, actionable requirements.
• Strong communication, facilitation, and stakeholder management skills.
• Detail-oriented with the ability to operate in a fast-paced, evolving environment.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.