Quality Analyst

Job Description:

JOB SUMMARY

• The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence. A portion of this role's assignments will support IT process quality, including evaluation of technology delivery processes and development of IT-related metrics.

JOB DUTIES

• Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans.
• Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains.
• Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence.
• Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans.
• Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues.
• Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability.
• Helps develop change management strategies to support smooth adoption of new processes and initiatives.
• Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.

ADDITIONAL JOB DUTIES

• Measures performance of and evaluates current IT processes, aligning that work to enterprise quality frameworks and standards.
• Identifies and addresses process gaps to improve IT product and delivery quality.
• Designs, develops, maintains, and reports IT-related metrics.
• Designs, develops, and maintains IT process workflows and process documentation.
• Partners with IT teams to standardize and refine processes that improve operational efficiency and reduce delivery risk.

EXPERIENCE

• Requires minimum 5 years job related work experience in excess of degree requirements
• Requires strong communication and presentation skills
• Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans
• Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio)
• Requires excellent project management skills and ability to lead cross-functional teams
• Prefer experience in continuous improvement, process improvement, or operations analysis
• Prefer understanding of the electricity industry
• Prefer experience with IT service management or software delivery processes
• Prefer experience in Jira
• Prefer experience in ServiceNow
• Prefer 3 or more years' experience in quality assurance and change management

EDUCATION

· Bachelor's Degree: Engineering, Computer Science, Management Information Systems, Business, Accounting, Auditing or related field (Required).

· or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.

CERTIFICATION

• Six Sigma (Preferred)
• ASQ (American Society for Quality) (Preferred)
• ITIL v4 (Preferred)
• ISTQB (Preferred)