Associate Account Resolution Representative - Credit Card Collections

Wells Fargo Associate Account Resolution Representative - Credit Card Collections 4 Hours AgoSaved Hybrid San Antonio, TX, USA Entry level Entry levelFintech • Financial ServicesHandles inbound and outbound credit card collection calls, determines reasons for delinquency, negotiates repayment terms, and resolves outstanding balances. Uses company policies, products, procedures, and account resolution systems while meeting production goals and quality standards. Escalates complex issues, supports customers and team members, and works onsite on flexible schedules including weekends and holidays. Completes six weeks of required classroom training.Top Skills: Account Resolution SystemsAuto DialerDirect Dial System