Salesforce Administrator

Salesforce Administrator / Business Analyst

Location: Wallingford, CT (Hybrid: 3 Days Onsite / 2 Days Remote)

Compensation: $120,000 - $130,000 Base Salary

An award-winning global technology organization is seeking a Salesforce Administrator / Business Analyst to join its growing Commercial Operations team. This is an exciting opportunity to work for a company experiencing sustained growth while supporting some of the most innovative and cutting-edge technologies in the market today.

This role sits at the intersection of Salesforce administration, business analysis, commercial operations, and process improvement. The successful candidate will play a critical role in optimizing systems, improving business processes, enhancing reporting and analytics capabilities, and supporting key stakeholders across sales, service, marketing, operations, and leadership teams.

Why Join?

• Join an award-winning organization recognized for innovation and industry leadership
• Be part of a business experiencing significant growth and investment
• Work with advanced technologies that are helping shape the future of the industry
• Gain exposure to enterprise-level Salesforce architecture and multi-cloud environments
• Partner directly with business leaders on strategic initiatives
• Opportunity to influence processes, systems, and operational excellence across the organization

Key Responsibilities

• Administer and enhance the Salesforce platform across multiple business functions
• Develop and maintain dashboards, reports, and KPI tracking tools for leadership and end users
• Drive data quality, governance, and continuous data-cleansing initiatives
• Identify opportunities to streamline workflows and improve operational efficiency
• Translate business requirements into scalable Salesforce solutions
• Support sales forecasting, pipeline analysis, customer service metrics, and commercial reporting
• Partner with cross-functional teams including Sales, Marketing, Operations, Finance, and Customer Support
• Lead continuous improvement initiatives and system enhancements
• Assist with platform upgrades, new functionality adoption, and best practice implementation
• Help establish and document scalable business processes

Salesforce Environment

• Sales Cloud
• Service Cloud
• Marketing Cloud
• CPQ
• Field Service
• Analytics Studio
• Experience Cloud
• Revenue Cloud migration planned
• Enterprise-level Salesforce environment
• Full Sandbox configuration

Additional Technology Stack

• Microsoft Dynamics 365 Business Central (ERP)
• Integrated CRM and ERP ecosystem
• Marketing automation platforms

What We're Looking For

• 3+ years of Salesforce Administration experience in an enterprise environment
• Strong understanding of the broader Salesforce ecosystem
• Experience building advanced reports, dashboards, and analytics solutions
• Proven ability to gather business requirements and implement effective solutions
• Strong data management and data governance experience
• Excellent communication and stakeholder management skills
• Business-minded, proactive, and solutions-oriented approach
• Experience supporting commercial, sales, or customer service operations
• Revenue Cloud experience is highly desirable

Ideal Candidate

This opportunity is best suited for someone who is more than a traditional Salesforce Administrator. We're looking for a strategic thinker who can combine technical Salesforce expertise with strong business acumen, helping drive efficiency, adoption, data quality, and operational excellence while supporting a fast-growing and innovative organization.